<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><br class=""><blockquote type="cite" class="">On Jun 1, 2017, at 8:23 PM, Pedro de Botelho Marcos <<a href="mailto:pbmarcos@inf.ufrgs.br" class="">pbmarcos@inf.ufrgs.br</a>> wrote:<br class=""> Feel free to drop any comment on how to improve the survey in the future.</blockquote><div class=""><br class=""></div><blockquote style="margin: 0 0 0 40px; border: none; padding: 0px;" class="">What fraction of agreements have a Service Level Agreement to be guaranteed? *<br class="">Up to 25%<br class="">26%-50%<br class="">51%-75%<br class="">76%-100%</blockquote><div class=""><br class=""></div><div class="">Since our recent survey of 1.9M such agreements showed that fewer than 0.07% had any written agreement at all, and fewer than 0.02% had asymmetric terms, you might wish to restructure your options as:</div><div class=""><br class=""></div><div class="">0%</div><div class="">Up to 0.01%</div><div class="">0.011% - 0.05%</div><div class="">0.051% - 100%</div><div class=""><br class=""></div><div class="">Also, none of your multiple-choice include “none of the above” which seems to be the only correct answer for many of them.</div><br class=""><div class=""> -Bill<br class=""><br class=""><br class=""><br class=""></div><br class=""></body></html>